Refund policy

All purchases are final upon payment. Luxe Keepsake Co does not offer refunds or exchanges for change of mind. 

Whilst we thoroughly check over your item for imperfections prior to shipping, unfortunately your items might be damaged in transit. Should your item display damage or a fault, please contact us within 72 hours of receiving your parcel. Email your order number, description of the damage or fault along with images to hello@luxekeepsakeco.com.au. 

Once your item has been assessed, Luxe Keepsake Co reserves the right to repair or replace the item prior to offering a refund or exchange. 

Any notification of damage to your item after 72 hours of receiving your parcel, will be considered wear and tear therefore refunds or exchanges will not be offered.