Shipping policy
Orders will take 3-5 business days to be created and fulfilled. Please note orders which include a Custom Image Charm will take 5 business days to be created and fulfilled.
All purchases will be shipped via Australia Post with tracking.
AUSTRALIA
Regular Post
| Orders $69.99 and under | $8.50 |
| Orders $70.00 and over | FREE |
Express Post
| Orders $149.99 and under | $12.00 |
| Orders $150.00 and over | FREE |
NEW ZEALAND (Regular Post only)
| Regular Post (All Orders) | $16.00 |
Once dispatched, Luxe Keepsake Co is not responsible for any transit issues that may arise including but not limited to damage, stolen packages or delays. Refunds or replacements will not be given in these circumstances. Should any issues arise with shipping once we have dispatched your order, please contact Australia Post. If you require any further assistance from us, you may contact us at hello@luxekeepsakeco.com.au and we will do our best to assist.
Luxe Keepsake Co does not accept responsibility should your shipping address be incorrect upon placing your order. Please ensure you check your confirmation email and contact us immediately should it be incorrect. Once your order has been shipped, address cannot be changed.